Urban Piping

“In 2008, Graham Drew was working for a plumbing company when he witnessed something that changed everything. Day after day, he watched homeowners caught in chaos: Plumbing crews would tear out Poly B piping and leave. Subcontracted drywall teams would patch walls weeks later. Painters would show up even later. Each handoff created delays, miscommunication, and finger-pointing. No one took responsibility for the complete experience. What haunted Graham most was the homeowners—stressed, confused, living in torn-apart homes for weeks, with nowhere to turn when trades blamed each other. These families weren’t just frustrated customers. They were people in distress over their biggest investment, and the industry treated their crisis like just another job.”